Reviews

Trust is a really difficult thing to find especially with mechanical repairs with vehicles. The mental load on not knowing if you are taking your vehicle to the right place is a real concern for us. Thankfully we found Don through a friend of ours and we are so glad we did as Don was honest, direct and most importantly fair. Genuinely, Thank you Don for providing an ease of mind knowing where to go exactly if we ever have an car troubles.

Don speaks with integrity and was willing to explain to me the issues with my car in great detail. He's an expert and is the local mechanic that keeps the city running.

Don always gives timely updates and is super transparent. I have been going to him for my Hyundai Sonata for the past 5 odd years.

Don is a straightforward and honest mechanic. I’ve taken my car to Don twice and he got me on the schedule quickly and completed the work when he said he would. His communication is great and the text updates make it easy to confirm your appointment and know when the work is done. For both repairs Don followed up with me about a week later to confirm the problem had been fixed and no other issues came up. He’s solid and reasonable priced.

Don is the kind of mechanic you hope to find but rarely do. My dealership quoted me an expensive repair that Don took one look at and told me wasn’t necessary — saving me a significant amount of money. He’s knowledgeable, straightforward, and clearly puts his customers first over making a quick buck. It’s hard to find that level of honesty in this industry. Don has earned a customer for life — I won’t be taking my car anywhere else!​​​​​​​​​​​​​​​​

Great experience and excellent communications.

Fast service, good prices and honest estimates. Had some wheel bearings replace and got a good price on getting my brake pads done at the same time.

I had to replace a break fluid for my 2016 Mazda CX-5. I googled several auto shops which all have a high rating, however most of them charged more than what I researched. I finally spiked with Don, he seemed very truthful, professional, and mostly gave me a very reasonable price. He and Henry(technician) did great works. Also, the free inspection is a great deal and it’s also very convenient to make an appointment thru their website.

This post is long, long overdue. I've been going to Tri Valley Auto for the past 8 years. I love Tri-Valley Automotive. After searching for a reputable repair shop, I was pleasantly delighted to meet Don and his great team. We had leased a car from a dealer (new) and after 3 years we bought it. About 6 months after that we took the car in for some upgrade and they came back telling us we needed new breaks and some other things. I took the car to Don and he evaluated everything and said none of it was needed- the car was in incredible condition. I walked out with an oil change (which was one thing I had come in for). It would have been easy for him to rip me off, had he wanted to, but he didn't ad I found him to be consistently honest and reliable. We learned that the vehicle we purchased (the type of car) has had a ton of recalls over the years. While we didn' thave problems with ours, I did talk to Don about whether or not he thought we should trade in or vehicle. With less than 15K miles and no issues, he suggesetd we keep it and I'm really glad that we did as we haven't had any major trouble with it or problems. I probably would have traded it in just from worry had I not talked to Don, and that likely would have been at a loss. Another time, my wipers damaged (years later) and it was scheduled to be a very rainy weekend. Tri-Valley Auto is open M-F and I had to drive more than 40 miles on the weekend, so I pulled into Riley Auto Parts and bought some wipers and asked them to help me install them, since I didn't know how to. I walked out of there having paid about $90- thinking it was probably a good deal. About a week later, I was driving and the wiper flew off the car (obviously, not installed correctly). I called Don, he saw me same day and gave me a new wiper for something rediculously low- I don't recall, but I want to say it was less than $15 and maybe less than $10. I'll never go anywhere else. Another think that I love about Tri-Valley Auto is that they give you an electronic email write-up, so I can clearly see the full assessment, any recommendations, critical needs and also coming future recomendations. As someone not versed in this, it's so nice to have it in writing to so I can review it and make my decisions without pressure. It also allows me to call around for other quotes (which I've done before) and have found that the prices are spot on here and often cheaper than elsewhere. It has helped reconfirm what I already supsected ealy on- that Tri-Valley Auto is really honest, quality service and they care. I love that I can book appoitnments online and that I'm texted as the work is being done and when it's ready to go. As we only have one car, it's critical to get this information in a timely manner. I have had horror stories in other cities where we've lived where the work was done at other shops in an hour but they didn't tell me to 6 hours later- making life very inconvennient when I was waiting around nearby at a coffee shop until they were ready. I never have that experience with Tri Valley Automotive. Don is scheduled to retire (much deserved) later this spring and in discussing his transition and the shop, he's assured me that the work and honesty will continue. He's hand-picked the staff who work with him and they've worked together for years. They'll be taking over the business and it's good to know that not only do I feel comfotable continuing on because of their work ethic, but also that Don highly recommends them -- couldn't recommend them more highly. I wanted to add this comment for those who are looking for reliable and timely customer service, good communication, fantastic prices, and more importantly- people who actually care about you, your vehicle, and your safety. If you're considering a shop, this is the one for you. Don't waste time or money considering anything else!

I wouldn't take my car anywhere else for maintenance.